Poe2 Privacy Policy

Poe2 (poe2.wine) is a mobile-first gaming and betting platform based in Bangladesh. We believe that protecting the personal data of every user is a fundamental right. This Privacy Policy explains what information we collect when you use the poe2 platform, how we use it, and how we keep it secure.

This Privacy Policy applies to the poe2 website, mobile application, and all related services. By creating an account or using poe2's services, you agree to this Privacy Policy.

If you are under 18, you are not permitted to use this platform and we do not knowingly collect your data. If you have any questions about this policy, please contact us at support@poe2.wine — we're happy to assist in Bengali.

Poe2 only collects the data necessary to deliver our services properly. The table below details the categories of data we collect, examples, and the reasons for collection:

We never collect your full bank account details, passwords, or OTP codes. If anyone asks you for this kind of information claiming to be poe2, it is most likely a fraudulent communication.

Poe2 uses your information only for the specific purposes listed below. We never misuse your data or use it for anything beyond what it was collected for:

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: For deposits and withdrawals via bKash, Nagad, and Rocket.
• KYC & Legal Compliance: To verify identity and age in accordance with international regulations.
• Customer Support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.
• Service Improvement: To analyze user experience and improve the platform.
• Relevant Notifications: To inform you about new games, bonus offers, and important updates — but only with your consent.

Poe2 never sells your personal data to third parties. However, limited information may be shared in specific cases necessary for operating our services:

• Payment Processors: With mobile financial service providers such as bKash, Nagad, and Rocket — solely to process transactions.
• KYC Verification Providers: With licensed agencies for identity verification.
• Law Enforcement Agencies: In response to a court order or valid legal claim.
• Technology Partners: Hosting and cloud service providers — bound by strict confidentiality agreements.

Outside of the cases listed above, your data is not shared with anyone. All third parties working with us are required to adhere to poe2's privacy standards.

In the event of a change in business ownership — such as a merger or acquisition — your data may be transferred to the new owner. You will be notified in advance, and the same privacy standards will be maintained.

Cookies and similar technologies are used on the poe2 website and app to help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and platform security. Disabling these cookies will prevent the platform from functioning correctly.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which pages are most visited — fully anonymized.
• Security Cookies: To detect fraud and unusual activity.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features from working properly.

We retain your data only for as long as necessary. Retention periods vary depending on the type of data:

Once the retention period expires, your data is securely deleted or fully anonymized. If a legal dispute is ongoing, relevant data may be retained until the matter is resolved.

As a poe2 user, you have important rights regarding your personal data. We fully respect and uphold these rights:

Poe2 applies the highest industry-standard security measures to protect your data. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
• Firewall & DDoS Protection: Our servers are protected by enterprise-grade firewalls.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Restricted Access Policy: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Your data is regularly backed up to secure locations.

Keep your password and OTP code strictly confidential. No poe2 staff member will ever ask for your password or OTP.

Poe2 is an 18+ platform. We do not collect or process data from minors, and have no intention of doing so. Age verification is mandatory at the time of registration.

If a user registers with false information and it is later found that they are under 18, the account will be immediately closed and all collected data will be deleted.

If you know of a minor using poe2, please notify us at support@poe2.wine. We will take prompt action.

Poe2 may update this Privacy Policy from time to time. When changes are made, we will:

• A clear notice will be posted on the website.
• Notify registered users via email or SMS.
• For significant changes, we will provide at least 30 days' notice.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after a new policy takes effect constitutes your acceptance of the updated terms. If you do not agree, you may request to close your account.

We provide support in Bengali and take every request seriously. Your privacy is our responsibility — not just a policy, but a promise.